1z0-1003-20 | How Many Questions Of 1z0-1003-20 Free Exam Questions

NEW QUESTION 1
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.
• B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.
• D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

Answer: A

NEW QUESTION 2
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day. They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

• A. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
• B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
• C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
• D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Answer: A

NEW QUESTION 3
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address. What Resource Type settings ensure that routing will support this requirement?

• A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
• B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include theTravel Time from the last activity to the Resources End Location' are selected.
• C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
• D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

Answer: B

NEW QUESTION 4
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: A

NEW QUESTION 5
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

• A. Ensure that the assigned User Type has read/write access to the Filters configuration screen.
• B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.
• C. Select the "Dynamic" option when specifying the filter conditions.
• D. Deselect the "Dynamic" option when specifying the filter conditions.

Answer: B

NEW QUESTION 6
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

• A. A Time Slot is a configured interval Within which an activity is estimated to start and end.
• B. Time Slot is a configured interval within which an activity is estimated to start.
• C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
• D. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

NEW QUESTION 7
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility. They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

• A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
• B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
• C. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".
• D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

Answer: A

NEW QUESTION 8
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 9
Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: B

NEW QUESTION 10
Which two statement are correct regarding activity assignment via Collaboration?

• A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.
• B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
• C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
• D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Answer: AB

NEW QUESTION 11
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
• B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: AB

NEW QUESTION 12
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow creation in buckets" and "Allow move between resources"
• B. "Allow to create from incoming interface" and "Support of preferred resources"
• C. "Allow to create from incoming interface" and "Allow move between resources"
• D. "Allow Mass Activities" and "Support of preferred resources"

Answer: A

NEW QUESTION 13
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A. Overtime cost
• B. Number of activities
• C. Travel time cost
• D. Working hours cost
• E. Hours
• F. Time percent

Answer: BCE

NEW QUESTION 14
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
• D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Answer: B

NEW QUESTION 15
Which two statements are true regarding filter functionality within OFSC?

• A. Filters can be created where only certain User Types can see and interact with them.
• B. Filters can be used in conjunction with activities, resources, and inventory.
• C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.
• D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Answer: AC

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 16
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

• A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
• B. Set a condition within the VoD Service Trial property to limit visibility.
• C. Use a regular expression to limit valid entries to "Gold" only.
• D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Answer: B

NEW QUESTION 17
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?

• A. the 'Identify activity by' context
• B. the 'Activities' context
• C. the 'Activity hint' context
• D. the 'Activity details in chat' context

Answer: C

NEW QUESTION 18
......