220-902 | Guaranteed 220-902 Exam Questions 2021

NEW QUESTION 1
Which of the following is a security threat that disguises itself as legitimate software?

• A. Trojan
• B. Worm
• C. Virus
• D. Spyware

Answer: A

NEW QUESTION 2
As part of a BYOD program, the organization requires BYOD users to register devices prior to using them on the organization’s network. The registration process logs a unique identifier assigned to every mobile phone produced. Which of the following must be collected during the registration process?

• A. IMEI
• B. MIMO
• C. IMSI
• D. MAPI

Answer: A

NEW QUESTION 3
A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO).

• A. Install more physical memory.
• B. Increase the size of the virtual hard drive.
• C. Install a different hypervisor.
• D. Reduce physical memory allocated to the VM.
• E. Clear temporary files in the VM.
• F. Install additional physical hard drive

Answer: AD

NEW QUESTION 4
A technician is troubleshooting a PC that has been running slow. The technician looks at the resource utilization and notices the user has many programs open. When attempting to open another program, the technician receives a message indicating there are insufficient resources. Which of the following should the technician do to troubleshoot the issue?

• A. Terminate the running processes
• B. Increase the page file size
• C. Renew the network connection
• D. Run chkdsk

Answer: A

NEW QUESTION 5
A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help desk for assistance. Which of the following is the BEST way the technician can fix this problem?

• A. Perform an antivirus scan
• B. Perform a refresh/restore
• C. Perform an IDS upgrade
• D. Perform a reinstall of the email client

Answer: A

NEW QUESTION 6
A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?

• A. Remove and reinstall the application
• B. Hard reset the cell phone
• C. Reconnect the wireless network connection
• D. Close all running applications

Answer: B

NEW QUESTION 7
Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?

• A. Review the System Log
• B. Check msconfig utility
• C. Checkboo
• D. ini
• E. Review the ntuser.dat file

Answer: A

NEW QUESTION 8
Which of the following is used to assist developers with programming applications for mobile devices and taking advantage of built-in features?

• A. SDK
• B. SCP
• C. GUI
• D. GPS

Answer: A

NEW QUESTION 9
A technician is working on a computer when the PC suddenly experiences a blue screen and restarts before the technician can note the error message. The computer boots up normally, and the technician now wants to know which error message was displayed. Which of the following should the technician use to help troubleshoot the issue?

• A. sfc
• B. msconfig
• C. regedit32
• D. eventvwr
• E. msinfo32

Answer: D

NEW QUESTION 10
Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?

• A. USB authentication token
• B. Filesystem access controls
• C. Trusted platform module
• D. Fingerprint reader

Answer: C

NEW QUESTION 11
Which of the following would a technician use to search for a specific string within a file name?

• A. grep
• B. chmod
• C. wget
• D. sudo

Answer: A

NEW QUESTION 12
After successfully removing malware from a user’s Windows OS PC, a technician confirms the machine had been infected for many months. Two weeks after removing the malware, the malware inadvertently returns. The technician MOST likely forgot to:

• A. install antivirus updates
• B. disable and enable System Restore
• C. update the firewall rules
• D. quarantine the system for 30 days

Answer: A

NEW QUESTION 13
A customer has started a cloud initiative and would like to make the log-in process to a different application easier for users. The customer has also requested the login process initiate from the same portal. As a technician, which of the following tools will be the BEST solution?

• A. MFA
• B. SSO
• C. RDP
• D. LDAP

Answer: B

NEW QUESTION 14
Users are reporting web browsers are not working. A technician confirms that the end users can navigate to websites using the site’s IP address. Which of the following is MOST likely causing this issue?

• A. Proxy server
• B. DHCP server
• C. DNS server
• D. SMTP server

Answer: C

NEW QUESTION 15
A computer on a Windows domain has been identified as not having the most current policy. Which of the following tools would a technician run on the local machine to rectify this?

• A. gpresult
• B. msconfig
• C. ipconfig
• D. gpupdate

Answer: D

NEW QUESTION 16
A user’s computer has detected a S.M.A.R.T error. Which of the following should the user run to diagnose the issue?

• A. Scheduled disk maintenance
• B. System Restore utility
• C. Disk maintenance utilities
• D. Driver/firmware updates

Answer: D

Explanation:
Reference
http://knowledge.seagate.com/articles/en_US/FAQ/184619en

NEW QUESTION 17
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?

• A. Public
• B. Private
• C. Hybrid
• D. Community

Answer: C

NEW QUESTION 18
When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

• A. Do not argue with the customer and/or be defensive
• B. Use technical terms to assure customer confidence
• C. Escalate the customer’s issue to a supervisor
• D. Sympathize with the customer about the issue

Answer: A

NEW QUESTION 19
A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?

• A. msconfig
• B. Task Manager
• C. Event Viewer
• D. netmon

Answer: B