220-902 | CompTIA 220-902 Exam Questions and Answers 2021

NEW QUESTION 1
After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer’s antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user’s data?

• A. Run System Restore
• B. Reinstall Windows with the Repair Option
• C. Reinstall Windows on top of itself
• D. Run System File Checker

Answer: A

NEW QUESTION 2
A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the page file setting if using these best practices?

• A. 4096MB
• B. 8192MB
• C. 12288MB
• D. 16328MB

Answer: C

NEW QUESTION 3
An employee installed a new application on a shared Windows 10 PC. The next day, it becomes the employee who installed the application is the only one who has access to the application. Which of the following types of user accounts does the employee MOST likely have?

• A. Administrator
• B. Guest
• C. Super user
• D. Standard user
• E. Limited user

Answer: A

NEW QUESTION 4
A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

• A. spoofing
• B. brute force
• C. man-in-the-middle
• D. a botnet

Answer: A

NEW QUESTION 5
An electrical fire starts in a PC on a crowded sales floor of an office building. Which of the following is the BEST way to extinguish the fire and keep all personnel safe?

• A. Use a large container filled with water
• B. Use a "C" labeled fire extinguisher
• C. Use an "A" labeled fire extinguisher
• D. Use a "B" labeled fire extinguisher
• E. Use a halon fire suppression system

Answer: B

NEW QUESTION 6
A technician needs to perform a backup while a system is running. Which of the following services allows this task to be accomplished?

• A. Robocopy
• B. Shadow copy
• C. Xcopy
• D. System restore

Answer: B

NEW QUESTION 7
A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST?

• A. Update the motherboard firmware
• B. Check the cables
• C. Replace the optical drive
• D. Check the BIOS setting

Answer: D

NEW QUESTION 8
A client has requested a workspace environment configuration that will allow employees to work in a virtual space for specific projects, but when working on other projects, allow them to work locally. Which of the following is the BEST solution for this virtual configuration?

• A. Multiheaded client
• B. Thin client
• C. Zero client
• D. Thick client

Answer: A

NEW QUESTION 9
A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?

• A. Back up the mobile data with a cloud backup service.
• B. Enable remote wipe to clear all personal and corporate data.
• C. Go into the device settings to remove personal customizations.
• D. Factory reset the old phones to ensure the data is no longer on the device.

Answer: A

NEW QUESTION 10
A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).

• A. Rename default accounts
• B. Disable Windows Update
• C. Configure single sign-on
• D. Run gpupdate tool
• E. Disable guest account
• F. Disable Action Center pop-ups

Answer: AE

NEW QUESTION 11
An employee was arrested after it was determined that an office computer was used for illegal activity that damaged the company. Which of the following MUST be documented on the employee’s computer to ensure the evidence is admissible on court?

• A. Software inventory
• B. Personality identifiable information
• C. Security best practices
• D. Chain of custody

Answer: D

Explanation: Reference https://epic.org/security/computer_search_guidelines.txt

NEW QUESTION 12
As part of a security review at a financial institution, the organization evaluates the potential implementation of physical controls intended to prevent an unauthorized person from following someone into a secure facility.
Which of the following controls would BEST address the organization’s requirements?

• A. Biometrics
• B. Proximity sensors
• C. Mantraps
• D. ID badges

Answer: C

Explanation: Explanation Reference
http://www.datacenterjournal.com/what-is-a-mantrap-and-do-you-need-one/

NEW QUESTION 13
A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?

• A. SSH
• B. VPN
• C. SFTP
• D. RDP

Answer: B

NEW QUESTION 14
A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?

• A. Slow data speeds
• B. Defective SD card
• C. Unauthorized root access
• D. Signal drop or weak signal

Answer: C

NEW QUESTION 15
Joe, a user, reports he is unable to install an OS on a home computer. An investigation reveals Joe is using an enterprise license key. Which of the following is the MOST likely issue?

• A. The wrong media is being used
• B. The media is corrupt
• C. The hardware is unsupported
• D. The boot order is incorrect

Answer: C

NEW QUESTION 16
An administrator needs to create a new folder on a Windows PC. Which of the following commands should the administrator use?

• A. cd
• B. md
• C. sc
• D. ftp
• E. mkdir

Answer: E

NEW QUESTION 17
A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?

• A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
• B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
• C. Use a shop vacuum with enough power to ensure all dust has been removed.
• D. Remove as much dust as possible by hand and use compressed air to blow the rest ou

Answer: A

NEW QUESTION 18
A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?

• A. Emergency Repair Disk
• B. Restore from OEM image
• C. System Recovery
• D. Restore from backup

Answer: C

NEW QUESTION 19
A user purchases a new Android smartphone. After downloading an application from a third-party app store, the user consults a technician about additional applications that have installed automatically. Which of the following BEST explains what has happened?

• A. Unauthorized location tracking
• B. Unauthorized camera activation
• C. Unauthorized account access
• D. Unauthorized root access

Answer: D