820-605 | A Review Of Simulation 820-605 Training Tools

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NEW QUESTION 1
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  • A. capability gap
  • B. financial gap
  • C. consumption gap
  • D. organizational gap

Answer: C

NEW QUESTION 2
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
820-605 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
820-605 dumps exhibit

NEW QUESTION 3
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
820-605 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
820-605 dumps exhibit

NEW QUESTION 4
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

  • A. No action is necessary as long as the health index is green
  • B. Observe the online image of the customer
  • C. Review and update the success plan for ongoing activities
  • D. Manage the service issues and escalations
  • E. Join the sales and marketing strategy meetings

Answer: CD

NEW QUESTION 5
Which definition of a use case is true?

  • A. comparison of the marketing description of what a product does to the customer’s experience
  • B. list of actions or event steps that a customer uses
  • C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
  • D. list of instructions that customer uses for their software

Answer: C

NEW QUESTION 6
Which list of components of a Customer Success Quarterly Success Review is common?

  • A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for thenext quarter
  • B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
  • C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
  • D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Answer: C

NEW QUESTION 7
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

  • A. Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoptio
  • B. The CSM advises and professional services team on the best services to position.
  • C. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchas
  • D. The CSM supports sales with use cases and testimonials for proposed solutions.
  • E. IT is increasingly adopting new consumption model
  • F. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realize
  • G. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.
  • H. The accelerated pace of innovation in the era of the Internet of Things confuses many customer
  • I. A CSM helps sales position the right technologies that will accelerate success for their business.

Answer: C

NEW QUESTION 8
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

  • A. KPI that will be improved by the new product solution
  • B. current existing products that are being displaced by the solution
  • C. current configuration guide of the product solution
  • D. product use case that will achieve the desired outcome

Answer: D

NEW QUESTION 9
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

  • A. Engage the service delivery manager and request two days of free consultation for the customer
  • B. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
  • C. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
  • D. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

Answer: D

NEW QUESTION 10
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

  • A. technical barrier
  • B. cultural barrier
  • C. process barrier
  • D. product barrier
  • E. cost barrier

Answer: CD

NEW QUESTION 11
Refer to the exhibit.
820-605 dumps exhibit
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

  • A. The customer has a high probability to renew and will include an expanded opportunity
  • B. The customer’s usage is too low to correctly measure the chance of their retention
  • C. The customer has increased usage, which shows a strong indicator of renewal
  • D. The customer’s usage has seen a recent decline and the chance of them churning will be higher

Answer: D

NEW QUESTION 12
What are two barriers of adoption in an organization? (Choose two.)

  • A. new product sales motion
  • B. lack of knowledge on solution
  • C. organizational announcements
  • D. implementation issues
  • E. hiring practices

Answer: BD

NEW QUESTION 13
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