mb-200 | The Up To The Minute Guide To Mb-200 Real Exam

NEW QUESTION 1

You ate a Dynamics 365 administrator. A Excel template with a pivot table is created for opportunities by a manager. When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
• The salesperson can view information for all salespeople.
• The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes 01 scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 2

You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 3

You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook. The sales team reports the following synchronization issues between Dynamics 365 and Outlook:
• Microsoft PowerPoint presentations are missing from meeting invitations that are sent (rom Dynamics 365.
• Outlook task lists are not visible in Dynamics 365-
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents a part of the solution. NOTE; Each correct selection is worth one point.

• A. Synchronize appointment attachments with Outlook or Exchange
• B. Exchange folder-level tracking
• C. Go Offline
• D. Synchronize tasks that assigned in Outlook

Answer: AD

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-addin/admin-guide/configure-syn

NEW QUESTION 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Access Solution Explorer and take a screenshot of the entities, forms, views, charts, fields, 1:N relationships, N:1 relationships, and N:N relationships.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION 5

You ate a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not made the specified fields as required when the condition is met
You need to determine the cause of the issue. What is the cause?

• A. the fields to be required are set to Optional at the field properly level
• B. the Created On and Modified On date fields are not included on the form
• C. Created On and Modified On are system fields and cannot be used in business rules
• D. the Created On and Modified On date fields are in a hidden tab on the form

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recomme

NEW QUESTION 6

You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a Parent Business Unit:

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security

NEW QUESTION 7

You manage Dynamics 365 instances as shown in the exhibit below.

You configure EMEA as a new Production instance. The EMEA instance must use the same configurations as the North America instance. The EMEA instance must not include any data from North America.
You need to configure the EMEA instance by using the Dynamics 365 administration center.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/copy-instance

NEW QUESTION 8

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1 :N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use?

• A. Referentia
• B. Restrict Delete
• C. Restrict
• D. Parental
• E. Referential

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 9

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?

• A. People with the appropriate role can see all run history.
• B. Every user can view all run history.
• C. System administrators may only view the run history.
• D. Each user can only view their run history.
• E. Only the user who creates the button can view the run history for all users.

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons

NEW QUESTION 10

You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment. You must assign users into Office 365 security roles using the principle of least privilege.
You need to assign security roles for users.
Which role should you use? To answer, select the appropriate option in the answer area. NOTE; Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-service-admin-role-manage-ten

NEW QUESTION 11

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity relationship diagram. Model ownership, one-to-one. one-to-many and many-to-many relationships as well as fields per entity that are required.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: A

NEW QUESTION 12

A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?

• A. Microsoft Skype for Business
• B. Microsoft OneDrive for Business
• C. Yammer
• D. Microsoft Office 365 Delve
• E. Microsoft Office 365 Groups

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-

NEW QUESTION 13

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?

• A. Download Voice of the Customer from the Microsoft websit
• B. Import the solution into the Dynamics 365 instance.
• C. Sign in to the Sandbox instanc
• D. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
• E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
• F. Select the Application tab in the Dynamics 365 admin cente
• G. Configure Voice of the Customer.
• H. Search AppSource for Voice of the Custome
• I. Import the solution.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution

NEW QUESTION 14

You need to prompt the caseworker when populating the allergies field.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 15

Note: This question is part of a series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create a diagram that shows the following information: application ribbon, entity fields, entity form, message, option set, site map, and web resources.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION 16

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes
changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?

• A. each Dynamics 365 instance
• B. each user m Microsoft 365 admin center
• C. each user in Dynamics 365
• D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant

Answer: A

NEW QUESTION 17

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment.
What should you do?

• A. Use the organization Insights tool.
• B. View the Health section of Microsoft Office 365 Admin portal.
• C. View the Power platform Admin center.
• D. Run the Dynamics 365 Diagnostics tool.

Answer: D

Explanation:
https://community.dynamics.com/365/customerservice/f/763/t/285347

NEW QUESTION 18

You are a Dynamics 365 for Customer Service developer.
You need to create a report that shows annual customer growth from 2012-2021. The report must be printable and must include company branding.
Which reporting options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 19

An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
* prospect to cash process
* customer service cases
* work breakdown structure
* serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 20

You are a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customizations to automate lead follow-up activities.
You need to migrate the production customizations to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 21

You ate a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 22
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