1Z0-465 | how many questions of 1Z0-465 examcollection?
Q21. Your customer would like to have the default search report (Answers – Complex Expression Search Default) on their customer portal page altered with the following requirements.
. They want the New and Update tags to be displayed for only 7 days. . They want to display the Answer’s score.
Identify the two options that will enable you to complete the requirements.
A. Delete the exceptions for New and Updated.
B. Unhide the computed score (solved) column.
C. Change the variables for $new and $updated.
D. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
E. Insert the score (solved count) columns.
Answer: D,E
Explanation:
D: Specify how long an answer is displayed as new. ANS_NEW_INC_DURATION Specify how long an answer is displayed as updated. ANS_UPD_INC_DURATION
E:
* Both long-term and short-term solved counts are used to calculate the score.
* Score—A calculated value that ranks the order of displayed answers. An answer’s score is determined by its solved count and any display position that was set when the answer was added or updated.
Q22. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer’s questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
Name: Tracking ID
Data Type: Text Field
Usage: Plain Text
Default Value: Null
Size of Field: 13
Column Name: tracking_id
Custom Field ID: 87
The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer’s request.
A. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
B. https://widgetshippers.com/trackyourpackage?id=c$tracking_id
C. https://widgetshippers.com/trackyourpackage?id=$p_icf_87
D. https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
E. https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
Answer: A
Q23. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer’s branding guidelines.
Identify the location where the CSS file must be placed within the file structure.
A. eufdevelopmentwidgetscustom{widget name}
B. eufrightnowwidgetsstandard{Widget name}
C. eufassetscss{widget name}
D. eufassetsthemes{theme name}widgetCss
Answer: D
Q24. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?
A. EGW_ENABLED
B. EGW_AUTO_CONT_CREATE
C. EGW_UPDATE_BY_CREATE
D. EGW_SAVE_EMAIL_HEADERS
E. EGW_SECURE_UPDATE_ENABLED
Answer: A,B
Explanation: A: As long as you have EGW_ENABLED set to Yes then incidents should be updated when the customer replies to the email.
B: Note:
* If a customer has emailed in regarding a problem and you have EGW_AUTO_CONT_CREATE set to NO then the customer can't create an incident without first creating an account. Equally, with MYSEC_AUTO_CUST_CREATE the customer will need to have created an account before using 'Ask a Question'.
Interestingly if a customer emails in and EGW_AUTO_CONT_CREATE is set to YES then they will get a random password!
Q25. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?
A. Use a single theme across all Customer Portal pages, and implement templates dynamically.
B. Do not use a template, and implement themes dynamically.
C. Do not use a theme, and implement templates dynamically.
D. Use a single template across all Customer Portal pages, and implement themes dynamically.
Answer: D
Q26. Your customer has asked you to create a report that shows all incidents opened within the past month.
The report should show the following columns:
Number of incidents opened in the past month
Number of incidents opened in the past week
Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
A. NVL
B. AVG
C. IF
D. DECODE
E. SUM
Answer: C,E
Explanation:
Incorrect:
Not A: In Oracle/PLSQL, the NVL function lets you substitute a value when a null value is encountered.
Not D: DECODE compares expr to each search value one by one. If expr is equal to a search, then Oracle Database returns the corresponding result. If no match is found, then
Oracle returns default. If default is omitted, then Oracle returns null.
Q27. View the exhibits.
Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?
A. Exhibit A
B. Exhibit B
C. Exhibit C
D. Exhibit D
E. Exhibit E
Answer: C
Explanation: Use inner join.
Q28. Your client has VIP customers (all of which have a custom contact field of VIP to ‘Yes’).
They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform?
A. Create chat rules so that contacts with the VIP field set to ‘Yes’ are quoted to the VIP queue.
B. Add the VIP queue to the profile of the agents that are taking chats.
C. Set the Pull Policy to manual.
D. Move the VIP queue to the top of the top queue list.
E. Create incident rules so that contacts with the VIP field set to ‘Yes’ are routed to the VIP queue.
F. Create a rule to set an SLA.
Answer: A,B,D
Explanation:
Incorrect: Not E: incident rules Incident Rules are triggered when incidents are created or updated. You can use incident rules to notify staff when incidents are received, to automate an escalation, or to present end-users with SmartAssistant suggested solutions.
Not F: Setting a Service Level Agreement is not required here.
Q29. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.
A. 5
B. 3
C. 6
D. 1
E. 8
Answer: C
Explanation: One lower case later, one uppercase letter, two numbers. All the remaining characters can be required to be special characters.
Note: *
http://blog.evergegroup.com/wp-content/uploads/2013/03/RightNow-Config-2.jpg
Q30. Your customer runs a 24/7 call center and has a policy starting that incidents that agent’s solved by the end of an agent’s shift should be moved out of that agent’s inbox to be worked by another active agent.
Which two actions will accomplish this?
A. The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to full.
B. The agent reassigns each incident to another agent before they log off.
C. Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
D. Create a workspace rule that sets the Assigned field to null when an agent logs out.
Answer: B,C
Explanation:
Incorrect:
Not D: Use a business rule, not a workspace rule.