7765X | How Many Questions Of 7765X Testing Software

NEW QUESTION 1
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

• A. 4 servers (2 for recorder, 1 for DB, 1 Web)
• B. 3 servers (1 each for DB, Web & Recorder)
• C. 2 servers (1 for Web & DB; 1 for Recorder)
• D. 1 Server (Web, DB and Recorder on the same server)

Answer: C

NEW QUESTION 2
To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

• A. Administration and Reports module
• B. Administration and Live Monitoring module
• C. only Administration module
• D. all modules

Answer: A

NEW QUESTION 3
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

• A. Mountain Time
• B. Pacific Time
• C. System Time
• D. Eastern Time

Answer: D

NEW QUESTION 4
What are three ways to assign eLearning courses/quizzes? (Choose three.)

• A. Interaction playback
• B. Learn>Library
• C. Management
• D. Coaching
• E. Evaluation

Answer: BCE

NEW QUESTION 5
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

• A. They can decline the evaluation.
• B. They can appeal the evaluation.
• C. They can escalate it with the superior.
• D. They can click on the disagree button in the evaluation view mode.

Answer: BC

NEW QUESTION 6
Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?

• A. Verify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database
• B. Check the agent recording profile in AWFOS Admin - Employee management
• C. Verify that AWFOS received the agent login information
• D. Verify the Agent is able to login to the AWFOS application to ensure the recordings are happening

Answer: A

NEW QUESTION 7
Where can the Calibration task that have been assigned to Quality Analyst be viewed?

• A. Evaluate > My Assignments
• B. Calibrations
• C. View Evaluations
• D. Evaluate > Adhoc Evaluations

Answer: B

NEW QUESTION 8
With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?

• A. TSAPI
• B. TAPI
• C. MLS
• D. SIP

Answer: A

NEW QUESTION 9
What are two options for sharing the report with other users? (Choose two.)

• A. Save the report, and put it on a thumb drive.
• B. Schedule and mail the report to multiple users.
• C. Download and email the report.
• D. Make the report public.

Answer: BC

Explanation:
Reference https://downloads.avaya.com/css/P8/documents/101025299

NEW QUESTION 10
Which three types of recordings are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

• A. SIPREC
• B. IPOCC passive
• C. Active DMCC
• D. Station Side
• E. Active MLS

Answer: BDE

NEW QUESTION 11
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

• A. by utilizing the API calls provided by a third party
• B. by using Desktop Monitor > Learning Console
• C. by manually entering into MS Excel and import back into application
• D. by managing the Tags feature in the application

Answer: BD

NEW QUESTION 12
For IP Office/ACCS, which components have to be configured in system management to record calls?

• A. TAPIAdapter/AvayaAdapter/Recorder
• B. AESAdapter/AvayaAdapter/Recorder
• C. TAPIAdapter/AACCNetAdapter/Recorder
• D. AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Answer: C

NEW QUESTION 13
Which action can Auto Assign elearning courses/quizzes?

• A. View the Evaluations.
• B. Assign them via coaching.
• C. Assign them from library interface.
• D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 14
What is the number of databases that are created in the SQL Server?

• A. 3
• B. 1
• C. 2
• D. 4

Answer: A

NEW QUESTION 15
Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?

• A. Evaluation Summary
• B. Evaluation Details
• C. Evaluation Trend
• D. AHT Trend

Answer: A

NEW QUESTION 16
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

• A. ICR
• B. AACC
• C. ACCS
• D. IPOCC

Answer: D

NEW QUESTION 17
In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

• A. when the users account is locked by administrators
• B. when the Changeable option is not enabled under Password Policy
• C. when users do not have access to Profile Settings manage permissions
• D. when Password Policy is made inactive
• E. when Use LDAP authentication is enabled

Answer: ACE

NEW QUESTION 18
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

• A. Jboss
• B. Textpad
• C. Eclipse
• D. Open JDK
• E. WinPCap

Answer: AE

NEW QUESTION 19
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

• A. http://ip_addr:34101/AvayaAdapter/DebugServlet
• B. http://ip_addr:34101/AvayaAdapter
• C. http://ip_addr:34101/AACCNETAdapter/DebugServlet
• D. http://ip_addr:34112/AvayaAdapter/DebugServlet

Answer: C

NEW QUESTION 20
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