GCP-GC-REP | Renewal Genesys Cloud Certified Professional - Reporting And Analytics GCP-GC-REP Exam Answers

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Also have GCP-GC-REP free dumps questions for you:

NEW QUESTION 1
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.

  • A. 14 days
  • B. 90 days
  • C. 7 days
  • D. 30 days

Answer: A

NEW QUESTION 2
After the report gets deleted, you can download it from the archived list.

  • A. True
  • B. False

Answer: B

NEW QUESTION 3
What is the time interval for tracking metrics in Genesys Cloud?

  • A. 20 mins
  • B. 30 mins
  • C. 40 mins
  • D. 10 mins

Answer: B

NEW QUESTION 4
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

  • A. Available
  • B. Busy
  • C. Away
  • D. Break

Answer: D

NEW QUESTION 5
How can we monitor the real-time statistics for all queues?

  • A. Performance > Queues Activity
  • B. Performance > My Queues Activity
  • C. Performance > Queues Performance
  • D. Performance > Queues

Answer: A

NEW QUESTION 6
Select the possible factors which increase the report runtime and failures. (Choose two.)

  • A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
  • B. Run reports during peak hours.
  • C. Review and ensure the usage of scheduled reports.
  • D. Ask every team member to run and save a copy of the report.

Answer: BC

NEW QUESTION 7
What will happen if too many reports run at the same time?

  • A. Reports run successfully
  • B. Reports will fail to run
  • C. Partial Reports will run

Answer: B

NEW QUESTION 8
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

  • A. Genesys Cloud Admin
  • B. Genesys Cloud User
  • C. Genesys Cloud Reporting
  • D. Genesys Cloud Supervisor

Answer: C

NEW QUESTION 9
How is an Incoming Call represented in reports?

  • A. Inbound
  • B. Incoming
  • C. Offered
  • D. Calls Received

Answer: A

NEW QUESTION 10
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

  • A. Resource Center
  • B. Google
  • C. Contact Center User Manual
  • D. CIC Data Dictionary

Answer: A

NEW QUESTION 11
What is the maximum limit for creating performance dashboards for private users?

  • A. 10
  • B. 15
  • C. 20
  • D. 25

Answer: C

NEW QUESTION 12
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