MB2-877 | Accurate Microsoft MB2-877 braindumps

Q1. at are the steps in the purchase order process?

A. Submit, Approval, Review, Receive, Bill

B. Submit, Approval, Receive, Bill

C. Draft, Approval, Submit, Review, Receive, Bill

D. Draft, Approval, Submit, Receive, Bill

Answer: D

Explanation:

References:

https://neilparkhurst.com/2021/02/27/mb2-718-certification-microsoft-dynamics-365-customer-service-field-service-purchasing/

Q2. ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.

What should you do?

A. Create an agreement and an invoice setup record.

B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.

C. Create a recurring booking setup record. Set the record to create invoices automatically.

D. Create a recurring booking setup record.

Answer: B

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

Q3. field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.

Why is the agent only able to see a limited amount of data from the devices?

A. By default, only the last 20 readings are displayed.

B. The IoT devices are no longer registered.

C. Only system admins can see historic data.

D. Microsoft Dynamics 365 is not connected to Azure.

Answer: A

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

Q4. ich three pricing features are only associated with services? Each correct answer presents a complete solution.

A. Flat Fee

B. Percent Markup u2013 Current Cost

C. Minimum Charge Amount

D. Percent of List

E. Minimum Charge Duration

Answer: A,C,E

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- price-list

Q5. u need to add descriptions to equipment and implement a rating system for equipment. What should you configure?

A. Characteristics

B. Category

C. Business Unit

D. Team

Answer: A

Q6. You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.

How should you configure the products?

A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

B. On the Incident Type record, set the value of Product to Customer Asset to Yes.

C. On the Product record, set the value of Convert to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

Answer: C

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets

Q7. ich two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

A. Resco Woodford

B. Field Service u2013 Administrator

C. Package Deployer

D. Field Service project

Answer: A,B

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford- solution

Q8. company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.

Which three actions should you perform? Each correct answer presents part of the solution.

A. Create an enterprise agreement with Microsoft Bing maps.

B. Geocode the service activity.

C. Configure a radius constraint for work orders.

D. Set up an account record for the company with a valid address.

E. Enable the map feature.

Answer: A,B,E

Q9. ich three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

A. Quantity Allocated

B. Reorder Point

C. Quantity Sold

D. Quantity on Order

E. Inventory Status

Answer: A,B,E

Explanation:

References: https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2021/09/01/field- service-purchasing-and-inventory

Q10. u monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.

What should you do?

A. From an existing asset, click See records associated with this view, then click Connect.

B. On the Active Customer Assets screen, click New.

C. From an existing product, click Add New Adjustment Product.

D. Create a new product. Add a unit group and define the units.

Answer: A

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service