OmniStudio-Consultant | Practical Salesforce OmniStudio-Consultant Testing Material Online

NEW QUESTION 1
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

• A. Omniscript
• B. Lightning web components
• C. Visualforce Page
• D. FlexCards

Answer: B

NEW QUESTION 2
What is the purpose of the Messaging element in OmniScript?

• A. Display a custom styled message
• B. Send email/text to users based on logical conditions
• C. Trigger an event to external data sources based on logical conditions
• D. Display a warning to users based on logical conditions

Answer: D

NEW QUESTION 3
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
• Easy access to frequent processes
• "At a glance" dashboards of customer information
• Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

• A. Guide users through complex processes
• B. Display different actions based on context
• C. Allow customers to enter bill payment information
• D. Display a 360° view of the customer

Answer: BD

NEW QUESTION 4
What is the purpose of Step elements in OmniScript?

• A. Allows the user to input data
• B. Groups elements that extract data
• C. Enables the use of repeatable blocks
• D. Organizes the script into one or more pages

Answer: D

NEW QUESTION 5
A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?

• A. Date modified
• B. Priority
• C. Sequence
• D. Date created

Answer: B

NEW QUESTION 6
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

• A. Zones
• B. States
• C. Actions
• D. Flyouts

Answer: D

NEW QUESTION 7
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
• Step 1: account name and legal number
• Step 2: billing cycle and monthly due date
• Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

• A. Create a reusable OmniScript for this process
• B. Use a single DataRaptor to save the information
• C. Combine the three steps into one step
• D. Configure the save for later property

Answer: BC

NEW QUESTION 8
What is the purpose of a DataRaptor Load?

• A. Write data to Salesforce objects
• B. Post data to Salesforce APIs
• C. Load data to an Interface object
• D. Send data to a PDF template

Answer: A

NEW QUESTION 9
which Action element redirects the user outside an LWC OmniScript?

• A. Response
• B. Done
• C. Post to Object
• D. Navigate

Answer: D

NEW QUESTION 10
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
• Enter the company's website
• Enter the account phone number
• Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

• A. Number
• B. Text Area
• C. Telephone
• D. Line Break
• E. Text

Answer: CDE

NEW QUESTION 11
Which OmniScript element can be used to retrieve data from more than one source?

• A. Calculation Action
• B. Integration Procedure Action
• C. DataRaptor Extract Action
• D. Matrix Action

Answer: B

NEW QUESTION 12
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Custom Styles
• C. OmnlOut
• D. Newport Design System
• E. FlexCards

Answer: ABD

NEW QUESTION 13
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

• A. OmniStudio Action
• B. Calculation Procedure
• C. Calculation Matrix
• D. DataRaptor Transform

Answer: BC

NEW QUESTION 14
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

• A. Conditional View
• B. Flyouts
• C. State
• D. Styling

Answer: A

NEW QUESTION 15
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers

• A. Calculation
• B. Messaging
• C. Alert
• D. Formula

Answer: BD

NEW QUESTION 16
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

• A. Prefill data for users when possible
• B. Replicate existing processes as-is
• C. Provide keystroke commands for data entry
• D. Divide complex processes into sections
• E. Provide user help text

Answer: ADE

NEW QUESTION 17
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers

• A. Headline
• B. Radio Group
• C. Email
• D. Text Area
• E. Range

Answer: BCD

NEW QUESTION 18
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
• Start a process to retrieve plan consumption data
• Create a new case
• Open a promotions web page
• Change the SIM card
which combination should the consultant use in designing the solution?

• A. Custom Event and Redirect URL
• B. OmniScript and Navigate
• C. Event, Navigate and Card
• D. Flyout and OmniScript

Answer: B

NEW QUESTION 19
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

• A. Deploy the existing OmniScript to the Community portal using OmniOut.
• B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
• C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
• D. Duplicate the existing OmniScript and deploy the new script on the website.

Answer: B

NEW QUESTION 20
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?

• A. Create new versions of the OmniScripts to collect the address information.
• B. Create a reusable OmniScript to update address information.
• C. Use a DataRaptor Transform to standardize the data format.
• D. Add an address typeahead element to all the OmniScripts.

Answer: B

NEW QUESTION 21
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