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NEW QUESTION 1
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

  • A. The activity turns red and a Resource Tree warning appears.
  • B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
  • C. The activity turns red
  • D. A Resource Tree warning appears and a message scenario is launched (if configured).

Answer: D

NEW QUESTION 2
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

  • A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
  • B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
  • C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
  • D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 3
Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

  • A. 'send_request'
  • B. 'change_activity'
  • C. 'create_request'
  • D. 'create_activity'

Answer: C

NEW QUESTION 4
Which statement is correct regarding Time Slots?

  • A. is a configured interval that defines when an activity has to be started
  • B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
  • C. is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
  • D. is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Answer: D

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAAUG/FAAUG.pdf (46)

NEW QUESTION 5
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

  • A. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
  • B. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
  • C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
  • D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: AB

NEW QUESTION 6
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

  • A. GET 'resources' request
  • B. 'activityBookingOptions' request
  • C. 'bookingStatuses' request
  • D. 'findMatchingResources' request

Answer: A

NEW QUESTION 7
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address?

  • A. Add a property hint that explains the proper format.
  • B. Choose "Email" from the GUI drop-down list.
  • C. Enter an appropriate regular expression to validate entries.
  • D. Enter the appropriate XSL transformation code to force valid entries.

Answer: B

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 8
Where are permissions enabled for users to access Collaboration?

  • A. the Business Rules configuration screen
  • B. the Resource Information configuration screen
  • C. the User Type configuration screen
  • D. the Resource Type configuration screen

Answer: C

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs

NEW QUESTION 9
Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?

  • A. Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plan
  • B. ^j
  • C. 'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.
  • D. In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.
  • E. Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.

Answer: A

NEW QUESTION 10
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

  • A. Go to Configuration > Business Rules and modify the Capacity intervals.
  • B. Go to Configuration and add a new Capacity Category.
  • C. Go to Configuration > Capacity Categories and add or edit time slots.
  • D. Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work

NEW QUESTION 11
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

  • A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
  • B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
  • C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
  • D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 12
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

  • A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
  • B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
  • C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
  • D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Answer: D

NEW QUESTION 13
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?

  • A. Tool
  • B. Bucket
  • C. Organization Unit
  • D. Field Resource
  • E. Vehicle

Answer: ADE

Explanation:
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 14
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

  • A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
  • B. Under Business Rules, enable "Allow closing booking on work zone level".
  • C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
  • D. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_opti

NEW QUESTION 15
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

  • A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
  • B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
  • C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
  • D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 16
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

  • A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
  • B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
  • C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
  • D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer: D

NEW QUESTION 17
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

  • A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
  • B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
  • C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
  • D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Answer: B

NEW QUESTION 18
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