7304 | The Secret of Avaya 7304 practice test

Q1. Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid.

What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered invalid?

A. The caller is not an Avaya CallPilot user.

B. The transcriber is using My CallPilot instead of a Telset.

C. The caller does not provide an answer within a specified time.

D. The invalid answer handling is not set to Transfer to Revert Directory Number.

Answer: C

Q2. A customer purchases the appropriate number of Speech Activated Messaging seats to support their sales staff, however, they find that after implementing the Speech Activated Service it does not allow CallPilot Migration to log in. all user mailboxes were migrated the previous day using the Meridian Mail to Avaya CallPilot Migration process.

Which step should you take to resolve the problem?

A. Use the Performance Monitor to verify that the Speech Recognition Channels are active.

B. Rerun the Configuration Wizard and verify that the Speech Activated Messaging option has been configured.

C. Verify that the Mailbox Class designated for the sales staff has been configured to allow Speech Activated Messaging.

D. Log in to Avaya CallPilot Manager and access the feature report to verify that the customer has purchased the Speech Activated Messaging option.

Answer: C

Q3. Callers have reported that they are cut off before having time to leave a message for Avaya CallPilot users.

In which field must you change the value to increase the length of time allowed for the caller to leave a message in a mailbox?

A. Max. voice storage limit

B. Max. composed message length

C. Max. call answering message length

D. Call Answering Warning Beep Time Threshold

Answer: C

Q4. The Message Forwarding Rule and Message Archiving feature is packaged as part of the Avaya CallPilot server and My CallPilot software.

Which message appears when an administrator enables Message Archiving?

A. Archive messages will be sent as economy.

B. Enabling Message Archiving turns off Message Forwarding.

C. Message Forwarding will take priority over Message Archiving.

D. Message Forwarding must be enabled before Message Archiving is enabled.

Answer: B

Q5. Avaya CallPilot has a function called Auto Add which the administrator uses to rapidly add large number of users.

Which item is needed?

A. The file name

B. The revert DN

C. The mailbox class

D. The mailbox number

Answer: D

Q6. Mailboxes are restricted by the amount of storage space available to them. Which statement about mailbox storage is true?

A. Storage can be modified on a per mailbox basis.

B. All mailboxes have an equal share of storage space.

C. Storage is controlled by the mailbox class of service.

D. Increasing the Max Call Answering Message Length increases the storage space a/located to Answering.

Answer: C

Q7. Which statement is correct concerning the Mailbox Class?

A. The pre-installed Mailbox Classes provided by Avaya Cal/Pilot cannot be customized.

B. Administrators must set the user's remote notification schedules in the Mailbox Class.

C. A change to a setting in the mailbox class can be applied to a select group of the members rather than to all members within the class.

D. To restrict the number that a user can call back, the administrator must apply a Restriction Permission (RPL) to the External Call Sender.

Answer: D

Q8. You are configuring the Telephone Remote Service Activation feature. What is true about the Telephone Remote Service Activation feature?

A. You can use only Avaya CallPilot Manager to change a regularly scheduled service to an alternate service.

B. You can use a telephone to remotely change a regularly scheduled service to an alternate service.

C. When you configure the Telephone Remote Service Activation in Avaya CallPilot Manager's Service Directory Number (SDN) Details page, at the SDN field you must enter the SDN of the application you want to remotely modify.

D. When you configure the Telephone Remote Service Activation in Avaya CallPilot

Manager's SDN Details page, at the Service DIM field you must enter the SDN of the application to which you want to switch.

Answer: B

Q9. In a Single site scenario, an administrator cannot log into Avaya CallPilot Manager from the login web page. Youhaveconfirmed that the correct mailbox number and password are being entered and that the mailbox is not disabled. However, the administrator login still fails.

What should you check?

A. The user's PC is running Internet Information Server (IIS).

B. The Server field contains the correct server name for the Avaya CallPilot system.

C. The Location field contains the correct server name for the Avaya CallPilot system.

D. The Secure Sockets Layer (SSL) option is turned on because passwords can only be passed over SSL.

Answer: B

Q10. You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how this feature affects the Exchange server.

Which information will you share to answer their question?

A. The original Avaya CallPilot message and all copies are transferred to the Exchange Server.

B. Synchronization between the Exchange Server and the Avaya CallPilot Server occurs even when Avaya CallPilot is not running.

C. Copies of users' Avaya CallPilot messages are saved to the Exchange Server. The original messages reside on the Avaya CallPilot server.

D. Desktop Messaging synchronization does not require that Microsoft Outlook be active// running on the user's computer.

Answer: C