6210 | The Secret of Avaya 6210 examcollection

New Questions 2

A customer has installed Avaya Aurau00ae Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

A. From the CCMS > RSM IP Address window

B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya

> Applications > CCMA Settings

C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya

> Applications > Real-Time Reporting > RTR Registry Settings

D. From the CCMS > RSMConfig

Answer: A

Explanation:

Referencehttp://downloads.avaya.com/css/P8/documents/100178738

New Questions 3

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A. OD application steps can include call treatments, such as music or ringback.

B. OD allows you to view real-time statistics for each skillset.

C. ODapplications can provide call routing, such as skill-based routing.

D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

Answer: B,C,D

New Questions 4

You are preparing to install an Avaya Aurau00ae Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

In which Avaya support document will you find the server requirements?

A. Avaya Aurau00ae Contact Center Overview and Specifications

B. Avaya Aurau00ae Contact Center and Avaya Aurau00ae Unified Communications Platform Integration

C. Avaya Aurau00ae Contact Center Administration

D. Avaya Aurau00ae Contact Center Commissioning for Avaya Aurau00ae Unified Communications

Answer: A

New Questions 5

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A. The active server database and standby server database are synchronized, and the

standby server database isshadowing the active server database.

B. On the active server, all critical CCMS and CCT services are monitored and running.

C. The active and standby servers are in a running state.

D. The active and standby servers have switchover enabled.

Answer: B,C,D

New Questions 6

During the Avaya Aurau00ae Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A. AvayaAurau00ae Contact Center Configuration Wizard

B. AvayaAurau00ae Contact Center Startup Wizard

C. AvayaAurau00ae Contact Center Installation Wizard

D. AvayaAurau00ae Contact Center Ignition Wizard

Answer: D

New Questions 7

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.

CCMS then anchors the customer call to a port on which component?

A. Call Pilot

B. Avaya Aurau00ae Communication Manager

C. Avaya Aurau00ae Media Server

D. Avaya Aurau00ae Midsize Enterprise (ME)

Answer: B

New Questions 8

You are configuring the Windows Operating System for an Avaya Aurau00ae Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

A. Turn off DEP for all programs and services.

B. Turn on DEP for essential Windows programs and services only.

C. Turn on DEP for all programs and services except for those specifically selected.

D. Turn on DEP for all AACC programs and services.

Answer: B

New Questions 9

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A. 72 Hours

B. 48 Hours

C. 24 Hours

D. 12 Hours

Answer: C

New Questions 10

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

A. Contact Center System Framework and Monitor Utility

B. Contact Center System Event and Monitor Utility

C. Contact Center System Control and Monitor Utility

D. Contact Center System License and Monitor Utility

Answer: A

New Questions 11

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A. The ability to use Hot Desking feature.

B. The ability to access files on their network.

C. The ability to map the user to a Windows account.

D. The ability to provide voice, e-mail and chat functionality to a single application.

Answer: D