ITILFND | how many questions of ITILFND exam?


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New EXIN,Inc ITILFND Exam Dumps Collection (Question 8 - Question 17)

Question No: 8

What is used to control a process?

A. Inputs

B. Functions

C. Objectives

D. Stakeholders

Answer: C

Question No: 9

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A. Customer assets

B. Customer perceptions

C. Business activity

D. Business vision

Answer: D

Question No: 10

Which process is responsible to provide and maintain accurate information on all services that are

being transitioned or have been transitioned to the live environment?

A. Service portfolio management

B. Service level management

C. Service catalogue management

D. Service capacity management

Answer: C

Question No: 11

Which process has the objective to identify changes to the customer environment that could

potentially impact the type, level or utilization of services provided?

A. Business relationship management

B. Service level management

C. Availability management

D. Change management

Answer: D

Question No: 12

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A. Following a full change advisory board (CAB) to resolve any outstanding agenda items.

B. During peak or holiday periods when emergencies are more likely to occur.

C. In an emergency when it is not possible to convene a full CAB.

D. Outside the normal working hours of the business unit.

Answer: C

Question No: 13

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Testing the tool and training process managers on using the process

B. Development or purchase of tools and deployment of the tools

C. Training tool administrators how to manage tools and monitoring tool performance in operational environment

D. Development or purchase of tools and deployment of the process

Answer: D

Question No: 14

Which of the following BEST describes a service level agreement (SLA.?

A. A written agreement between a supplier and the IT customer(s), defining the key service targets and

responsibilities of both parties

B. A partnership developed between the IT service provider and the customer, so that a mutually

beneficial agreement is reached

C. The key service targets and responsibilities of both parties that are used to hold each party

accountable when disputes arise

D. An agreement between an IT service provider and another part of the same organization that assists

with the provision of services

Answer: A

Question No: 15

Remediation planning is a key part of which process?

A. Capacity management

B. Change management

C. Financial management for IT services

D. Availability management

Answer: B

Question No: 16

What is the BEST description of a change proposal?

A. Any request for change (RFC. submitted to change management

B. An authorised change submitted to release and deployment

C. An RFC that must be implemented as soon as possible

D. A justification for a change with significant cost or risk

Answer: D

Question No: 17

What processes represent the scope of financial management for IT services?

A. Budgeting, costing and charging

B. Budgeting, accounting and charging

C. Cost models and invoicing

D. Charging, accounting and billing

Answer: B

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