ITILFND | Far out EXIN,Inc ITILFND exam

Q1. Which one of the following generates demand for services?

A. Infrastructure trends

B. Patterns of business activity (PBA.

C. Cost of providing support

D. Service level agreements (SLA.

Answer: B

Q2. Which process is responsible for controlling, recording and reporting on the relationships between

components of the IT infrastructure?

A. Service level management

B. Change management

C. Incident management

D. Service asset and configuration management

Answer: D

Q3. What BEST describes the purpose of analyzing risk?

A. To assess impact and urgency

B. To assess impact and probability

C. To review remediation planning

D. To review transition planning

Answer: B

Q4. Which process analyses services that are no longer viable and when they should be retired?

A. Change management

B. Service portfolio management

C. Service level management

D. Business relationship management

Answer: B

Q5. What BEST describes the value of service transition to the business?

A. It supports the creation of a catalogue of services

B. It leads to gradual and continual improvement in service quality

C. It provides quick and effective access to standard services

D. It results in higher volumes of successful change

Answer: D

Q6. What should a release policy include?

A. Roles and responsibilities across all the service transition processes.

B. Roles and responsibilities for updating the configuration management database (CMDB.

C. Criteria and authorization to exit early life support and handover to the service operation function.

D. How request for changes (RFCs) are approved for software releases in the IT production environment.

Answer: A

Q7. Which ITIL process is used to restore normal service operation as quickly as possible?

A. Service level management

B. Incident management

C. Problem management

D. Availability management

Answer: B

Q8. Which is the correct combination of items that makes up an IT service?

A. Customers, providers and documents

B. Information technology, people and processes

C. Information technology, networks and people

D. People, process and customers

Answer: B

Q9. What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?

A. Centralized Service desk

B. Virtual Service desk

C. Local service desk

D. Specialized service desk

Answer: B

Q10. Access management is responsible for implementing policies defined in which process?

A. Service portfolio management

B. Information security management

C. Change management

D. Problem management

Answer: B