ITILFND | Tested EXIN,Inc ITILFND examcollection

Question No: 3

Why is ITIL successful?

A. It always guarantees cost savings

B. Its practices are applicable to any IT organisation

C. It makes technology architecture easy to design

D. It can be fully implemented in 30 days

Answer: B

Question No: 4

Which is responsible for the production of the service design package (SDP)?

A. Service portfolio management

B. Service catalogue management

C. Design coordination

D. Service design

Answer: D

Question No: 5

. When should a known error be raised?

A. Only when the root cause is found and a workaround exists

B. As soon as it becomes useful to do so

C. Only when the error in the IT Service is found

D. As soon as the major problem procedure is executed

Answer: B

Question No: 6

What BEST defines IT service management?

A. An organization supplying services to only external customers.

B. The customer of an IT Service provider who defines and agrees the service targets.

C. The implementation and management of quality IT services that meet business needs.

D. The resources that are utilized to provide value to customers through services.

Answer: C

Question No: 7

What term describes assurance that a product or service will meet its agreed requirements?

A. Underpinning contract

B. Warranty

C. Service level agreement

D. Utility

Answer: B

Explanation: Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:- https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/

Question No: 8

What BEST describes an important principle of communication in service operation?

A. It is efficient, effective and economical for all IT services.

B. It has an intended purpose or a resultant action.

C. It focuses on creating a relationship between processes and products.

D. It has responsibility for creating policies.

Answer: A

Question No: 9

Which statement about change management is CORRECT?

A. It optimizes overall business risk

B. It optimizes financial exposure

C. It ensures that all changes are authorized by the change advisory board (CAB)

D. It ensures that servicerequests follow the normal change management process

Answer: C

Question No: 10

What are the two MAJOR activities in problem management?

A. Technical and service

B. Resource and proactive

C. Reactive and technical

D. Proactive and reactive

Answer: D

Question No: 11

Which statements about best practice is MOST correct?

A. Customers are a source of best practice and will advise service providers how it should be

implemented

B. Internal experience is the only source of best practice because it is developed within the service

provider

C. ITIL is a source of best practice and is validated across a wide set of environments and situations

D. Suppliers are a source of best practice and they will improve the services delivered by a service

Provider

Answer: C

Question No: 12

What does the continual service improvement (CSI) approach enable a business to achieve?

A. It keeps the communication going within the business.

B. It helps the business in making decisions on improvement initiatives.

C. It helps the stakeholders understand their customers.

D. It dictates the way the business interacts with external suppliers.

Answer: C