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New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
New Questions 6
What service could include a differentiation as an u201cexcitement factoru201d?
A. A core service
B. An enabling service
C. A packaged service
D. An enhancing service
Answer: D
New Questions 7
Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
A. Continual service improvement
B. Service operation
C. Service strategy
D. Service design
Answer: A
New Questions 8
What do major incidents require?
A. Separate procedures.
B. Less urgency
C. Longer timescales
D. Less documentation
Answer: A
New Questions 9
Which is the BEST definition of a service?
A. is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
B. It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
C. It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
D. It is a means of delivering value to customers by facilitating outcomes described in operational level
agreements (OLAs) and Service level agreements (SLAs).
Answer: B
New Questions 10
What BEST describes the value of continual service improvement to the business?
A. It supports the creation of a portfolio of quantified services
B. It results in gradual improvement in cost effectiveness
C. It improves governance by building controls into service designs
D. It provides quick and effective access to standard services
Answer: B
New Questions 11
Which service lifecycle stage supports the creation of a portfolio of quantified services?
A. Service strategy
B. Service design
C. Service level management
D. Service operation
Answer: A
New Questions 12
Which statement about the known error database (KEDB) is CORRECT?
A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB) and contains workarounds
C. It is maintained by problem management andis used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem management
Answer: C
New Questions 13
What BEST describes the value of service strategy to the business?
A. It supports the creation of a portfolio of quantified services
B. It reduces the effort spent on managing test and pilot environments
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
Answer: A
New Questions 14
Where should all master copies of controlled software and documentation be stored?
A. In the definitive software library
B. In the definitive media library
C. In the definitive security library
D. In the definitive production library
Answer: B
New Questions 15
What BEST describes the customers and users of an IT service provider?
A. Customers buy IT services; users use IT services
B. Customers design IT services; users test IT services
C. Customers sell IT services; users improve IT services
D. Customers agree the service levels; users buy IT services
Answer: A
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