6210 | All About Virtual 6210 pdf

New Questions 1

A customer has purchased Avaya Aurau00ae Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setuptab

B. Contact Center License Manager > Configuration > Contact Center Licensing tab

C. CCMS > Multimedia Commissioning > Multimedia Licensing tab

D. Ignition Wizard configuration > Licensing tab

Answer: B

New Questions 2

The Avaya Aurau00ae Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

A. You can perform a manual failover on the Active AAMS.

B. You cannot a manual failover on the Active AAMS.

C. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Answer: A,C,D

New Questions 3

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

The Contact Router list contains which three items that need access to scripting? (Choose three.)

A. CLIDs

B. CDRs

C. DNISs

D. CDNs

Answer: A,C,D

New Questions 4

You are preparing for the first backup Avaya Aurau00ae Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

A. On the Backup Locations tab, select the Tape Drive.

B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

C. On the Backup Locations tab, select theApplications.

D. Shut down all services.

Answer: B

New Questions 5

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

A. It simplifies the overall solution as all components use a common database.

B. Avaya Aurau00ae Contact CenterRelease 7 updates the version of Cache 2015 to Intersystem Cache.

C. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D. All data is now replicated and there is no need for a CCMA backup and restore.

Answer: A,C,D

New Questions 6

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

A. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B. Microsoft WinPcap

C. Microsoft .NET Framework 4.5.2

D. Microsoft InternetExplorer 10.0 (32-bit) or 11.0 (32-bit)

Answer: A,C,D

New Questions 7

Which method does Avaya recommend for installing Avaya Aurau00ae Contact Center (AACC) on a supported server?

A. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

B. Run the installation from a remote hard disk copy of the installationDVD.

C. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

D. Insert the Contact Center DVD into the DVD drive of your server.

Answer: D

New Questions 8

After a successful installation of Avaya Aurau00ae Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

A. AvayaCC_CCMS_7.0.0.0.12.0021_Patch

B. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

C. AvayaCC_CCMS_7.0.0.0.11.0023_ServicePack

D. AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Answer: D

New Questions 9

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

A. CCMS SDP_Service, the Statistical Data Propagator Service

B. CCMS RSM_Service, the Real-Time Statistical Manager Service

C. CCMS RDC_Service, the Real-Time Data Calculator Service

D. CCMS IS_Service, the Intrinsic Service

Answer: A

New Questions 10

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.

In which default location should the engineer look to determine the success of the backup?

A. C:Contact CenterLogsCommon ComponentsDBMaintenance.log

B. D:LogsCommon ComponentsDBMaintenance.log

C. D:Avaya AuraContact CenterLogsCommonComponentsCC_DBMaintenance.log

D. D:AvayaLogsCommon ComponentsCC_DBMaintenance

Answer: B